As part of the State Records reform changes to State Records service delivery model were identified.
One of the service delivery initiatives was the development of a clearly defined and direct point of contact, establishing effective processes for correctly channeling requests for advice for government agency and public customers.
As of 18th of December we have established a single point of contact for freedom of information, privacy and recordkeeping enquiries managed by the Information Governance Team.
We have a new mailbox email@example.com which replaces the individual mailboxes for:
Freedom of Information
FOI Management System
Emails sent to these mailboxes will be automatically redirected to firstname.lastname@example.org
The State Records contact number 08 8204 8791 remains the same with changes to the auto attendant options for our public and government customers.
Contact for loan services remains the same: email@example.com and 08 8343 6806
Contact details for public access remains the same: firstname.lastname@example.org and 08 8343 6800